At Zero Carbono, we value your privacy and are committed to protecting the personal information you share with us. This privacy policy describes how we collect, use, share, and protect your personal information. We encourage you to read this policy carefully to understand our privacy practices.

1. Information We Collect

We collect personal information when you interact with our website or use our services. The information we collect includes:

• Contact Information: name, email address, phone number.
• Browsing Information: IP addresses, browser type, pages visited, time spent on the site, links clicked.
• Transaction Information: payment and billing data when you make purchases or donations.
• Voluntary Information: information you provide when participating in surveys, subscribing to newsletters, or communicating with us.

2. How We Use Your Information

We use the personal information we collect to:

• Provide and improve our services.
• Process transactions and manage your account.
• Communicate with you, respond to your inquiries, and provide assistance.
• Send promotional communications and relevant updates.
• Personalize your experience on our website.
• Comply with our legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We share information with service providers who help us operate our website and deliver our services, such as payment processors, marketing, and analytics services.
• Legal Obligations: We may disclose information if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights, or respond to government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business.

4. Use of Cookies

We use cookies and similar technologies to collect information about your interaction with our website. Cookies allow us to personalize your experience, remember your preferences, and analyze site usage.

For more information on how we use cookies and how you can manage them, please see our Cookie Policy.

5. Information Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law.

7. Your Privacy Rights

Depending on your location, you may have certain privacy rights, such as the right to access, correct, or delete your personal information. To exercise your rights, please contact us using the information provided at the end of this policy.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our privacy practices. We will notify you of any significant changes through our website or other contact methods.

10. Contact

If you have questions or concerns about our privacy policy, please contact us:

• Email: contacto@zerocarbono.org
• Address: Av. Pdte. Kennedy 7440, Santiago Chile